Returns & Refunds
If something is not right with your order, this page explains how to contact us and what information to provide so the issue can be reviewed.
If There Is a Problem With Your Order
If your order arrives with an issue, contact us with enough information for us to understand what happened.
If you receive an order that is not what you expected — for example, an item arrives damaged, an incorrect item is received, or there is another product-related issue — please contact us as soon as practical. Include enough information for us to review the situation, and we will work with you to find an appropriate resolution.
What Information Should I Provide?
Providing clear order details can help us review your enquiry more efficiently.
Order Number
Include the order number shown in your order confirmation.
Name
Provide the name used when the order was placed.
Issue Details
Briefly explain what happened and which item is affected.
Relevant Photos
If applicable, include photos that help show the issue.
Return & Refund Information
Each enquiry depends on the circumstances of the order and the condition of the product.
Reviewed Case by Case
Return eligibility depends on the circumstances of the order and the condition of the product. Contact us with your order details so the situation can be reviewed. We cannot guarantee that every return will be accepted.
Opened or Used Products
Product condition can affect return eligibility. If a product has been opened or used, let us know when you contact us so that information can be considered during the review.
If a Refund Is Approved
If a refund is approved after review, the next steps will be communicated using the contact details associated with the order. We will explain what to expect and how the refund will be processed.
Contact Us First
Please contact us before sending any product back so we can review the order and provide the appropriate next steps. Returns sent without prior contact may not be accepted or processed.
Do Not Send a Return Without Contacting Us
Contact our team before sending anything back.
This allows us to review the order first and provide the appropriate next steps for your situation. If a product has been opened or used, include that information when you contact us.
Need Help With an Order?
Contact us with your order details and a description of the issue.